Privacy Policy

We may collect information that you provide directly to us, including:

• First and last name
• Phone number and email address
• Property address and service location
• Preferred assessment date and time
• Information about your utility bill availability
• Information about whether another homeowner or decision-maker is involved
• Representative name and representative ID, when applicable
• Messages, questions, or other information you provide
• Consent records, including the date, time, IP address, and language presented when you submit a form or authorize communications

We may also automatically collect limited technical information, such as your device type, browser, IP address, pages viewed, referring website, approximate location, and interactions with our forms or website.

We may use your information to:

• Schedule, confirm, modify, or conduct a home assessment;
• Evaluate your requested services, programs, incentives, energy-efficiency opportunities, and potential financing options;
• Communicate with you by phone, email, SMS/text message, or other permitted methods;
• Respond to questions and provide customer support;
• Verify information and protect against fraud, misuse, or inaccurate submissions;
• Improve our website, services, advertising, operations, and customer experience;
• Maintain business records and comply with legal, regulatory, contractual, or reporting obligations;
• Send marketing communications about MiHSS services, promotions, incentives, financing options, solar, battery backup, EV charging, roofing, HVAC, electrical upgrades, and energy-efficiency products, subject to your communication preferences and applicable law.

If you request financing information or elect to pursue eligibility options, MiHSS may share relevant information with financing partners, lenders, or authorized service providers as necessary to evaluate potential options.

MiHSS will request any soft credit inquiry only when you provide clear authorization through the applicable form or disclosure. A hard credit inquiry will not be performed unless you separately authorize it through the applicable lender or financing process.

Submitting an inquiry or scheduling an assessment does not guarantee approval, incentives, financing, savings, installation, or availability of any product or service.

We may disclose information to:

• Employees, contractors, and authorized representatives who need it to provide services;
• Installers, service providers, financing partners, lenders, and vendors involved in evaluating or completing your requested project;
• Website hosting, CRM, scheduling, analytics, communications, and customer-support providers;
• Government agencies, utility programs, incentive administrators, or program partners when necessary for a requested service or program;
• Professional advisors, insurers, auditors, or legal authorities when required or appropriate;
• A successor organization in connection with a merger, acquisition, financing, sale, or transfer of business assets.

We do not sell your personal information for money. We do not share personal information for cross-context behavioral advertising.

Where you provide consent, MiHSS may contact you by phone call, email, or text message regarding your request, appointment, services, financing options, reminders, and promotions.

Message and data rates may apply. Consent to marketing communications is not a condition of purchasing goods or services. You may opt out of marketing text messages by replying STOP. For help, reply HELP. You may unsubscribe from marketing emails by using the unsubscribe link included in the email.

Opting out of marketing communications does not prevent us from sending non-marketing messages related to an existing appointment, transaction, service request, safety issue, or account matter.

The Site may use cookies, pixels, analytics tools, and similar technologies to operate the Site, understand visitor activity, improve performance, measure advertising, and enhance user experience.

You may control certain cookies through your browser settings. Disabling cookies may affect parts of the Site.

We retain personal information for as long as reasonably necessary to provide services, maintain records, resolve disputes, comply with legal obligations, and enforce agreements.

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

You may request to access, correct, update, or delete certain personal information we hold about you, subject to applicable law and legitimate business or legal retention requirements.

To submit a privacy request, contact us at:

We may need to verify your identity before responding to a request.

The Site is not intended for children under 13 years old, and we do not knowingly collect personal information from children under 13.

The Site may contain links to third-party websites, financing providers, utility programs, or other services. We are not responsible for the privacy practices, content, or security of third-party websites. Review their policies before providing information.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after an update means you accept the revised Policy.

For questions about this Privacy Policy or our privacy practices, contact: